Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how keltavex (keltavex Digital Solutions s.r.o.) collects, uses, and protects your personal information when you visit our website and shop for hand poured beeswax candle gifts. We are committed to protecting your privacy and handling your data responsibly and transparently.

Who We Are

We operate an e-commerce platform specializing in hand poured Czech beeswax pillar candles and wooden wick gift sets. As the data controller, we are responsible for how we collect and use your personal information. Our operations are based in the Czech Republic and subject to applicable data protection laws.

Information We Collect

We collect different types of information depending on how you interact with our website:

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Order Information: For purchases, we collect billing and shipping addresses, payment method details, and order history.
• Contact Information: When you contact us via forms or email, we collect the information you provide, including your message content.
• Usage Data: We automatically collect information about how you interact with our site, including pages visited, time spent, and device information.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and understand site usage patterns.

Legal Basis for Processing

We process your personal information based on several legal foundations. When you create an account or place an order, processing is necessary to perform our contract with you. For marketing communications, we rely on your explicit consent, which you can withdraw at any time. We also process data based on our legitimate business interests, such as improving our website, preventing fraud, and maintaining security. Additionally, we process data when required by law or to protect our legal rights and the rights of our customers.

How We Use Your Information

We use the information we collect for specific purposes: to process and fulfill your orders, provide customer support, send order confirmations and shipping updates, improve our website and services, and personalize your shopping experience. With your consent, we may send you promotional emails about new candle collections and special offers. We also use data to prevent fraud, maintain security, and comply with legal obligations. We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Specifically: order and account information is retained for seven years for accounting and tax purposes; contact form messages are retained for up to 24 months after your last interaction with us; website analytics and cookie data is retained for up to 14 months; and server logs containing technical information are retained for up to 12 months. If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain records.

Your Rights

Under data protection law, you have several important rights regarding your personal information. You have the right to access your data and receive a copy of what we hold about you. You can request that we correct any inaccurate or incomplete information. You have the right to request deletion of your data, subject to legal obligations. You can restrict how we process your information and object to certain types of processing. You have the right to data portability, meaning we can provide your information in a structured format for transfer to another service. If processing is based on consent, you can withdraw that consent at any time. To exercise any of these rights, please contact us using the details provided below.

Cookies

We use cookies to improve your experience on our website. Essential cookies are necessary for website functionality, including security and account management. Analytics cookies help us understand how visitors use our site, allowing us to improve features and content. Marketing cookies track your interests to show you relevant product recommendations. You can manage cookie preferences through your browser settings. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure payment processing through trusted providers, regular security updates, and restricted access to personal information. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Third-Party Services

We use trusted third-party service providers to assist with our operations, including payment processors, shipping providers, email service providers, and analytics platforms. These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain appropriate data protection standards. We ensure that all third parties comply with applicable data protection laws. We do not authorize these parties to use or disclose your information for other purposes.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Our website is hosted and operated from the Czech Republic. If you access our site from outside the Czech Republic, your information will be transferred to and processed in the Czech Republic. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws. We ensure that all transfers comply with applicable legal requirements and implement appropriate safeguards to protect your information.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.